Top 20 Customer Experience Influencers in the US in 2025
Customer experience (CX) has become a pivotal differentiator in today's competitive market. These top 20 customer experience influencers in the US are leading the charge, transforming how businesses connect with customers, leveraging technology, and championing customer-centric strategies across industries.
Here’s the list of the Top 20 Customer Experience Influencers in the US in 2025:
20. Lynn Hunsaker
Lynn Hunsaker is a recognized expert in Customer Experience (CX) and Business Growth, with extensive experience in aligning customer needs with business strategies. She has authored multiple e-handbooks and is a top influencer in the CX field. Hunsaker has taught numerous courses at prestigious universities and has developed unique models for customer health and maturity. Her social media presence focuses on sharing insights, strategies, and success stories related to customer alignment and engagement, emphasizing the importance of CX in driving business success.
Favikon Authority Score: 5 596 pts
19. Annette Franz
Annette Franz, CCXP, is a seasoned expert in customer experience and organizational culture with over 30 years of experience. As the CEO of CX Journey Inc., she focuses on enhancing employee and customer experiences through coaching, keynote speaking, and consulting. Annette is a published author, recognized thought leader, and mentor, contributing to various platforms, including Forbes and CMSWire. Her work emphasizes the importance of customer-centric strategies and leadership in building successful organizations.
Favikon Authority Score: 5 750 pts
18. Jamie Michelle McDonald
Jamie Michelle McDonald is a Customer Success Manager with over a decade of experience in SaaS, tech, and product industries. She focuses on driving customer satisfaction and business growth, having led initiatives that improved onboarding and reduced support ticket resolution times. Passionate about wildlife rehabilitation, she dedicates her time to animal fostering and community outreach. Her posts reflect her struggles with unemployment, emphasizing empathy and mental health awareness in the job-seeking process.
Favikon Authority Score: 5 802 pts
17. Jan Young, MBA, CSPO, CSM
Jan Young is a prominent figure in Customer Success, specializing in helping leaders transition to executive roles. As the Founder and Chief Customer Officer of JanYoungCX, she focuses on Customer-Led Growth and Go-To-Market strategies. Recognized as a Top 25 CS Influencer, she offers coaching, courses, and community support to empower CS professionals. Jan actively engages in discussions about AI's impact on business and the evolving landscape of Customer Success, emphasizing the importance of aligning customer success with business objectives.
Favikon Authority Score: 5 938 pts
16. Bruce Temkin
Bruce Temkin is a human experience visionary and executive advisor known as the 'Godfather of Customer Experience.' He specializes in helping organizations become more human-centric, focusing on customer and employee experience. With a background in engineering, he simplifies complex concepts and provides actionable insights. Temkin has shaped industry trends in experience management and has a strong presence in thought leadership through speaking engagements and writing. He recently launched a podcast, 'Humanity at Scale,' to redefine leadership.
Favikon Authority Score: 6 083 pts
15. Bill Staikos
Bill Staikos is a LinkedIn Top Voice with over 20 years of experience in customer experience (CX) and employee experience (EX). He specializes in leveraging AI and analytics to drive business outcomes, improve company culture, and enhance customer interactions. As the founder and host of the 'Be Customer Led' podcast, he shares insights on CX trends and best practices. Bill's content focuses on actionable strategies for integrating AI into CX, emphasizing the importance of employee engagement and innovative feedback mechanisms.
Favikon Authority Score: 6 095 pts
14. David Avrin
David Avrin is a renowned keynote speaker, consultant, and author specializing in customer experience. With a dynamic presence across various platforms, he shares insights on enhancing customer interactions and business strategies. His extensive travel for speaking engagements spans multiple countries, reflecting his global influence. Avrin's works include notable books like 'Why Customers Leave' and 'Ridiculously Easy to Do Business With.' He actively engages with audiences through personal anecdotes and professional wisdom, emphasizing the importance of customer-centric approaches.
Favikon Authority Score: 6 284 pts
13. Maranda Dziekonski
Maranda Dziekonski is a seasoned Customer Success Executive with over 20 years of experience in building and scaling teams in early and mid-stage startups. She has held leadership roles at notable companies like Lending Club and HelloSign, and is recognized as a Top 25 Customer Success Influencer. Her expertise lies in customer success, support, and operations, with a focus on enhancing customer experiences and driving enterprise value. Maranda actively shares insights on leadership, career growth, and the importance of community support.
Favikon Authority Score: 6 313 pts
12. Nate Brown
Nate Brown is a customer experience (CX) expert and speaker, currently serving as the Head of CX Advisory for Metric Sherpa and co-founder of CX Accelerator. He specializes in enhancing customer journeys and employee engagement, with a focus on practical tools and resources for CX professionals. His social media presence highlights his passion for leadership, servant leadership principles, and the importance of fostering positive workplace cultures. He actively engages with the CX community through events and consulting projects.
Favikon Authority Score: 6 315 pts
11. Stacy Sherman
Stacy Sherman is a professional speaker, author, and podcaster specializing in customer experience (CX) management. With over 25 years of experience, she helps leaders and teams enhance customer, employee, and agent experiences for measurable results. Recognized as a top CX thought leader, she offers insights through her podcast, courses, and articles. Stacy's expertise is complemented by her awards, including the W3 Award for Best Podcast Host. She is also an advocate for psychological safety and community building in the workplace.
Favikon Authority Score: 6 359 pts
10. Pamela Zembani
Pamela Zembani specializes in enhancing customer experiences, focusing on strategies that foster loyalty and satisfaction. She emphasizes the importance of understanding customer needs and creating personalized solutions. Her content often draws parallels between teamwork in sports and corporate environments, advocating for diverse skill sets and collaboration. Pamela actively engages her audience on LinkedIn, sharing insights on emotional intelligence, leadership, and the significance of human-centered approaches in business.
Favikon Authority Score: 6 475 pts
9. Jeannie Walters
Jeannie Walters is a recognized expert in customer experience (CX) strategy, serving as the CEO of Experience Investigators. With over 20 years of experience, she focuses on helping organizations enhance customer interactions through proactive strategies. Jeannie is a keynote speaker, podcaster, and trainer, advocating for a customer-centric culture. Her insights are featured in major publications, and she has collaborated with Fortune 500 companies. Jeannie emphasizes the importance of leadership in driving meaningful CX improvements.
Favikon Authority Score: 6 732 pts
8. Jeff Breunsbach
Jeff Breunsbach is a Customer Success leader at Spring Health, focusing on strategic customer engagement in the SaaS industry. He emphasizes the importance of content creation and community building for customer success teams. His posts often critique traditional customer success practices, advocating for a more strategic approach that prioritizes relationships and data-driven decision-making. He actively shares insights on improving customer interactions and enhancing team effectiveness, positioning himself as a thought leader in the customer success space.
Favikon Authority Score: 7 009 pts
7. Myra Golden
Myra Golden is a Customer Service Confidence Coach specializing in de-escalation techniques and communication strategies. She has designed training programs for major brands like Coca-Cola and Walmart, and her courses have reached over a million learners. Myra's content focuses on empowering customer service professionals with psychological insights to handle difficult interactions effectively. She shares practical tips through videos and social media, emphasizing empathy and emotional intelligence in customer relations.
Favikon Authority Score: 7 207 pts
6. Blake Morgan
Blake Morgan is a renowned customer experience futurist and keynote speaker, recognized as 'The Queen of CX' by Meta. She is the author of three business books, including 'The 8 Laws of Customer-Focused Leadership,' and hosts 'The Modern Customer Podcast.' Her expertise lies in customer engagement, digital transformation, and leadership strategies that prioritize customer experience. Blake actively shares insights on social media, focusing on trends in customer service, employee experience, and the impact of AI on business.
Favikon Authority Score: 7 255 pts
5. Eli Weiss
Eli Weiss is the VP of Retention Advocacy at Yotpo, specializing in customer retention and experience in e-commerce. With a decade of experience, he has worked with notable brands like Jones Road Beauty and OLIPOP, focusing on enhancing customer strategies. His social media presence includes insights on e-commerce trends, personal reflections on work-life balance, and engagement with the tech community. He actively shares updates on industry developments and personal milestones, fostering a connection with his audience.
Favikon Authority Score: 7 318 pts
4. Christina Garnett
Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.
Favikon Authority Score: 7 397 pts
3. Kristi Faltorusso
Kristi Faltorusso is a Customer Success leader and CCO at ClientSuccess, dedicated to empowering women in leadership through her podcast 'She's So Suite'. With over 13 years in Customer Success and SaaS, she shares practical insights and resources for CS professionals. Kristi emphasizes the importance of community, mentorship, and personal growth, advocating for women to support each other in their careers. She actively engages in discussions about customer experience, retention strategies, and the evolving role of Customer Success in organizations.
Favikon Authority Score: 7 692 pts
2. Nick Mehta
Nick Mehta is the CEO of Gainsight, focusing on customer success in the SaaS industry. His social media presence emphasizes personal growth, resilience, and the importance of human connection in business. He shares insights on leadership, mental health, and the evolving landscape of customer success, often referencing pop culture, particularly Taylor Swift and Bruce Springsteen. His posts reflect a blend of professional expertise and personal experiences, fostering a relatable and authentic connection with his audience.
Favikon Authority Score: 8 017 pts
1. Dennis Wakabayashi
Dennis Wakabayashi is a prominent figure in customer experience (CX), known as the Global Voice of CX. He engages a community of over 500,000 professionals through insightful discussions on the intersection of technology and human connection in CX. His content emphasizes authenticity, innovation, and the importance of understanding customer needs beyond metrics. With a focus on AI and human-centered strategies, he aims to redefine CX as a core business strategy rather than a mere department.
Favikon Authority Score: 8 174 pts
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